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How do I return or exchange items?

How do I return or exchange items?
Update Time:2019-11-07

We want you to love your Charming Bay Lashes. But if you’re having second thoughts, we want to make returns as simple as possible.

How to return or exchange
Simply contact us within the 14 days period, and we’ll send you a Return Authorization Number (RMA) along with return or exchange instructions.

Eligibility
For hygienic reasons, only new and unused items are accepted for returns. A one-time courtesy exchange is accepted for any used items per order.

Return shipping
Return shipping costs are paid at the buyer's expense. Charming Bay Lashes offers free shipping on exchanges.